June 18, 2013

Sailing on to Dodgeville...

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In the early years, Lands' End catalogues were about 32 pages long and came out four times a year. In 1975, our first full-colour catalogue was published, and in 1977, the focus moved toward clothing – gaining placement on 13 of the catalogue's 40 pages.

But the size of our catalogues and the frequency with which they were mailed weren't the only things to experience growth during that time. Up until 1978, the entire company - management, our retail outlet, customer service, returns, creative, marketing – was in residence at 2317 Elston Avenue in Chicago. A dozen or so employees were housed in that two-story building; the basement held our stock. That's when the warehouse and phone operations moved to the little town of Dodgeville in rural Wisconsin.

Lands' End founder Gary Comer had fallen in love with the gently rolling hills and woods and cornfields of Southwestern Wisconsin. And then he found, along with all that nature had to offer, a remarkable group of people in the surrounding community. People who take pride and honest joy in what they do, whether it's carefully placing your order, or hemming trousers to your specifications, or making sure merchandise measures up in quality.

When we first came to Dodgeville, we started small. But the business and the community were good to us. And today our company headquarters has grown to employ thousands, drawing its workforce from throughout Iowa County and the nearby Madison area.

June 17, 2013

In the beginning...

Lands' End 1st store

Gary Comer - Lands' End Founder

 The launching of a dream…

Gary Comer (pictured left) always wanted to create a company of his own, and for Comer, Lands' End was a dream that came true.

Inspired by his hobby of sailboat racing, in 1962 Comer went to work for Murphy & Nye Sailmakers in Chicago. The agreement was that Comer and the owner, Dick Stearns, would start a second business as partners. The only question was what kind of business that would be. And it was up to Comer to figure it out as he worked for Murphy & Nye.

Once Comer realised that the customers buying sails from Murphy & Nye were a market for sailboat fittings, it became clear what the new business should be. In the spring of 1963, Comer, Stearns, and three other partners launched Lands' End Yacht Stores, Inc., complete with a basement mail-order operation in Chicago's old tannery district.

"We were all sailors at that time, and our business was selling (and sometimes making) racing sailboat equipment, and duffle bags, and rainsuits and some sweaters and other clothing," Comer recalled. "A lot of people ask why the apostrophe in Lands' End is in the wrong place. There have been some silly explanations along the way, but the truth is, it was a mistake. It was a typo in our first printed piece, and we couldn't afford to reprint and correct it."

In the years since, the misplaced apostrophe has continued to grace our name and our label. And while it has prompted some raised eyebrows among English teachers, it also sets us apart as a company whose continuing concern for what's best for the customer is unmistakably human.

In a piece published in 1988 for our company's 25th anniversary, Comer wrote, "Our basic premise for winning customers is little different today than when we started. Sell only things we believe in, ship every order the day it arrives, unconditionally guarantee everything. That was, and still is, the platform."

June 12, 2013

49 Years Of Shopping Lands' End

Lands' End 

Lands’ End has been doing business for 50 years. Malcolm Scollay Low has been shopping with us for 49.

That makes him the longest-serving Lands’ End customer we know of. Remarkable, but less remarkable than the man himself, as we realised when he told us his story.

“The first thing I bought from you was a Barient halyard winch for my new Bermuda 40 sailboat in the spring of 1964,” says Malcolm. “I had seen a terrible accident at sea – a man’s hand had slipped when he was raising a sail with a winch, and it had smashed him in the face. I didn’t want that to happen to me, or anyone on my crew, so I bought the best winch there was.”

Who sold it to him? An affable, crewcut young man named Gary Comer, who had started Lands’ End a year earlier.

“Gary was a wonderful fellow,” says Malcolm. “We got to be friends. A few years later, he was coming out to Boston near where I lived for a Star Boat race, and I invited him and his wife to stay with us. He arrived in an enormous Cadillac towing his Star Boat. He opened the trunk, and there was a large commercial sewing machine inside. He was prepared to recut his sails if he needed to.”

Malcolm doesn’t remember how Gary did in his race – he was frantically preparing for one of his own. It was a race from Bermuda to Copenhagen, to celebrate the 100th anniversary of the Royal Danish Yacht Club.

“Mine was one of the two smallest boats in the race, with a crew of seven,” recalls Malcolm. “I was unprepared for the rigors of the race. It took us 27 days to reach Copenhagen! We had to go all the way up to 60 north looking for wind, into Arctic waters – it blew and snowed, terrible weather. But even so, at one point or another, every one of my crew came up to me individually and asked if once the race was over, we could re-provision and sail all the way back to Bermuda!

Malcolm’s boat ended up finishing the race dead last, but only because it spent 20 hours waiting with another boat whose rudder had broken, until someone could rescue them.

“I had promised my crew that I’d get them all to the party that the king was throwing, once we reached Copenhagen,” says Malcolm, “but we were all too seaspun to attend.”

Malcolm never saw Gary Comer again, but they corresponded off and on over the years, and called each other from time to time.

“Gary did a wonderful thing,” says Malcolm. “He went into the clothing business, and made clothes that were very seaman-like – very well-made, very well-priced. As only Gary could have done. So I’ve continued to shop with Lands’ End.”

Malcolm, we’re honoured to have you as our customer, and hope your voyage with us continues for many more years.

June 07, 2013

Misplaced Apostrophe...

Lands' End is 50!

As we continue to celebrate Lands’ End turning 50 we thought we’d bring you a few stories explaining how we started and how Lands' End has developed into the brand that you know and love today!

One of the most frequently asked questions we get is about the misplaced apostrophe in our name; Lands’ End, so here is the story…

Over the years a lot of people ask why the apostrophe in Lands’ End is in the wrong place. There have been some silly explanations along the way, but the truth is, it was a mistake.

It was a typo in our first printed piece, and we couldn’t afford to reprint and correct it.

In the years since, the misplaced apostrophe has continued to grace our name and our label. And while it has prompted some raised eyebrows among English teachers, it also sets us apart as a company whose continuing concern for what’s best for the customer is unmistakably human.

All hands on deck....

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Lands' End was one of the first companies to begin offering a toll-free number, and in 1980 the service moved in-house. Manning a total of nine phones, a team of 23 customer sales representatives was trained to take calls 24/7. Always ready to embrace technology in order to provide the best possible customer experience, in 1982 our sales team entered the computer age, beginning to enter customer orders online.

In 1984, Lands' End founder Gary Comer wrote a piece for our summer catalogue describing the guiding principles behind his rapidly growing company. These principles focused on product quality, customer service, and the way we treat people – our customers, employees, and vendors.

One of those principles was his unwavering belief that serving our customers took precedence over everything else. And it was in that spirit that our Lands' End crew pitched in to service our customers Thanksgiving weekend 1985. It was our busiest weekend of the year, and a big snowstorm had hit Dodgeville and the surrounding area. Two feet of snow whipped by 40-knot winds turned into four and five-foot drifts. Of the 300 people scheduled, only 80 could make it in. Some of our customer sales reps were on the phones for 20 hours at a crack - even sleeping here to get the job done!

We're still committed to taking care of our customers, regardless of what Mother Nature has in store for us. Each year, in preparation for our peak holiday season, individuals from all areas of the company are trained to help out in our contact and distribution centres. So whenever the volume of incoming orders or outgoing packages warrants an extra hand or two, everyone is ready step in to provide our customers with the level of service they have come to expect from us.

May 23, 2013

Share the savings, share the love

Lands' End Friends & Family Event

At Lands' End we know how much you love our latest styles and service – but do your nearest and dearest? We'd love to help you spread the word with an offer that's too good to keep to yourself…25% off everything for you, your family & friends!

There are LOADS of great reasons why shopping at Lands' End will put a smile on your face (and theirs). Here are just a few:

1. Great Quality (Guaranteed)

Quality counts for everything at Lands' End. We take great pride in the design and manufacture of our products to ensure their longevity and, ultimately - your satisfaction. So that you can be assured of our commitment to this, we make one clear, simple promise: Quality. Guaranteed. Simply put, if you're not 100% happy with a purchase, you can return it at any time for an exchange or refund. No ifs, no buts - no problem!

2. Great Service

We go to great lengths to ensure we offer unparalleled customer service and put YOU at the forefront of everything we do. Customer Service Assistants are on hand 24 hours a day to offer friendly advice on anything from fit to fashion and help with measurements to ensure you get a perfect fit, first time (although we can't promise to settle the argument over whose turn it is to do the dishes!)

 Friends & Family

3. Great Styles

We're no fickle followers of fashion. Instead, we focus our attention on creating classic, timeless styles that look good, feel great – and most importantly will continue to do so for years to come. So whether it's the perfect pair of jeans, something smart for work or kids' clothes that you can guarantee won't fall apart – we've got it covered.

4. And now…..there's 25% off!

But hurry, this offer won't hang around for long! In fact you've got until midnight on Monday to save on your summer wardrobe and more. So tell us what you love most about Lands' End  - and spread the word!

Simply enter the following code at checkout to get your discount: MAY25FF

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Shop Men’s

Shop Girls

Shop Boys

Shop Plus

May 15, 2013

Dive into summer...

Lands' End Swimwear

Let’s face it; with the weather doing its best to put a dampener on everybody’s summer plans, there seems little incentive to turn your attention to what you’ll be wearing on the beach. But there’s one very important reason to ensure that the humble swimming cossie is still an integral part of your summer wardrobe…

THE ANNUAL SUMMER BEACH HOLIDAY – usually eagerly anticipated and dreaded in equal measure, this two week fiesta will see you spending more time in that tiny piece of clothing than anything else.

But choosing suitable beach attire can seem like a minefield; which bits to hold in and which to expose? And is the current trend to match tops and bottoms or not?

But before you panic at the very thought and resolve to stay completely covered in a Nigella-style burkini, check out our simple guide to finding the perfect beachwear for you:

Wear your curves with confidence!

Want a flatter tummy and smoother hips? No problem! Our NEW Shape and Enhance range uses innovative technology to provide control at the points of the body where you need it and allow natural shaping where you don’t. This exclusive collection combines great design features with a higher leg cut for a truly modern look.

Shop Twist-strap Swimsuit

Shop Halterneck Swimsuit

Shop Belted Swimsuit

Or Shop Shape and Enhance Swim Collection

Shop Shape & Enhance Collection

Adventure-ready styles

If lounging on a sunbed isn’t your style, then you’ll need swimwear to keep up with your demanding activities. Our AquaFitness and AquaTerra ranges are made from chlorine-resistant XtraLife Lycra for longer-lasting shape and fit plus UPF 50 sun protection to shield skin from the sun whilst you play beach volleyball!

Shop AquaTerra™ Batik Tankini Top

Shop AquaFitness Butterfly Swimsuit

Shop AquaTerra™ Brazil Scoopneck Bikini Top

Or Shop AquaTerra and Aqua Fitness Collections

Shop our Aqua Terra & AquaFit CollectionSkipped your gym sessions?

Don’t panic! Our Slender Swimsuits have all-over control to make you look slimmer in seconds. Designed with a Slendertex base suit for firm control and a more defined silhouette, these timeless styles are perfect for giving you ultimate beach body confidence.

Shop Keyhole Slender Swimsuit

Shop Princess Slender Swimsuit

Shop V-Neck Slender Swimsuit

Or Shop Slender Swimsuits Collection

Shop our Slendersuits collection

Need versatile packing options?

Take the headache out of trying to co-ordinate tops and bottoms with our Beach Living Collection. Mix and match cute tankini tops in plains and patterns with our swim bottoms, swim minis and swim shorts – all with a discreet tummy control lining which means no breathing in required!

Shop Jersey Cover Up

Shop Halter Neck Tunic Top & Tummy Control Bottoms

Shop Bardot Floral Print & Tummy Control SwimMini

Or Shop Beach Living Collection

Shop our Mix & Match Collection

No-fuss swimwear

Described as the ‘Queen of Swimsuits’ by one adoring customer our classic Tugless swimsuit continues to make waves as part of our swim collection. A best-seller for years, it’s sensibly cut with a simple scoop neck and modest leg height and is guaranteed to stay put as you swim, stroll and sunbathe!

Shop Tugless swimsuit with soft cup bra

Shop Tugless swimsuit with no bra

Shop Tugless swimsuit with shelf bra

Or Shop Tugless Swimsuits Collection

Shop from our Tugless Collection 

So don’t cower under a beach towel or kaftan this year, strut your stuff on the sand and wear your Lands’ End swimsuit with pride. Happy holidays!

 

May 14, 2013

Riddle me this...

In celebration of National Limerick Day on Sunday, we ran a competition in which we asked our faithful Facebook family to come up with a Lands’ End limerick...and they turned out to be a truly talented bunch!

We were inundated with entries and spent Monday morning with the difficult task of trying to pick our five favourites from all of the fantastic rhymes we received.

We've printed the winners below so you can enjoy them as much as we did...congratulations to Sarah Harper, Janis Catlin, Jane Willis, Carol Bizzell and Jude Hutchinson who all get a £20 gift voucher!

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So what did you think? Please free to comment below and let us know which one is your favourite!

May 07, 2013

Monkeying Around!

Lands' End at 'Go Ape'

Where better to test our new kids' spring/summer clothing range (including our award-winning Iron-Knee® trousers) than climbing through the trees and tackling the tarzan swing at 'Go Ape' Forest Adventure Park in Norfolk?

Joining Ruth and Charlotte from our kidswear team on their Treetop Adventure were Daisy Bridgewater from The Telegraph Magazine, Catherine O'Dolan and Kate Donoughue from Junior parenting magazine, Julie Player from Take a Break & of course, nine of their little monkeys!

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The wet and windy weather was no problem for our intrepid adventurers who were all kitted out in a variety of practical clothing, including the mums who were delighted to be looking stylish whilst scaling new heights.

Ruth told us: "It was great fun, but absolutely terrifying…I'm not sure I could handle the adult's course! Even though the weather wasn't very kind to us on the day, I still managed to stay warm and dry in my lovely Lands' End Cropped Trench Jacket."

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The Essential Kit:

Iron Knee® Classic-Fit Jeans  - a universal success, everyone thought these were great quality and easily stood up to the inclement weather conditions.

Boys' Waterproof Navigator Rain Jackets – perfect for everything from a drizzle to a downpour, these certainly lived up to their name and kept the boys completely dry.

Girls' Heart Pocket Hoodies – adored by the girls for the cute heart pockets but for being scrumptiously soft and warm too; especially on those with sensitive skin.

Our Fine Gauge Polka Dot Cardigan and Rainstop Parka went down really well with all the mums who loved the bold, bright colours and flattering styles – after all, getting wet and muddy should be no barrier to looking good!

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April 26, 2013

Spots & Stripes...

Earn your fashion stripes by pairing pretty polka dots with lovely lines for a bold look this season. We've selected six of our favourite separates to mix and match for a catwalk-inspired look that's spot-on for spring…

Spots

Cotton Voile Scarf

Not ready for the head-to-toe trend? At under £20, this cute scarf with its spots and bold colourblock trim is a subtle salute at this high fashion look – without going completely dotty!

Shop now - £19.95

Fine Gauge Cardigan

You can't beat a classic cardi for spring versatility and this super-soft polka dot number looks great worn with stripy trousers or skirts. Keep it plain with a layering tee or vest top underneath to avoid pattern/print overload.

Shop now - £49.95

Cotton/Modal Wrap Dress

Fun, flirty and absolutely fabulous, this iconic dress is showered in pretty polka dots and works wonders for creating that coveted hourglass shape. Accessorise with a stripy scarf for the easiest way to wear the spots and stripes combo this season.

Shop now - £49.95

Stripes

Crepe Pleated Skirt

Pleats & striking horizontal stripes; what's not to love? This lovely, floaty skirt is what spring and summer is all about, combining just the right amount of structure for a flattering fit with a healthy dose of swoosh!

Shop now - £49.95

Elbow Sleeve Open Crew Neck

This wide striped crew neck is THE way to work the nautical trend this season. Want to play it safe? Team it with a pair of indigo denim jeans for a chic look that would look right at home on the Riviera.

Shop now - £24.95

Striped Milano Blazer

The hero of your spring wardrobe, a little lightweight jacket can bring a look together instantly. Our Milano striped blazer is the perfect statement piece for this key trend and would look fab worn with a spotty blouse or shirt.

Shop now - £69.95

 

Shop for spots

Shop for stripes